ParentSquare Help

Introducing connectCCISD

Clear Creek ISD is excited to announce the launch of connectCCISD, our new district-wide communication platform powered by ParentSquare. This unified, easy-to-use tool is designed to keep parents, guardians and staff engaged and informed at both the district and campus levels.

Clear Creek ISD uses a custom version of ParentSquare for school communication, primarily with email, voicemail, text and mobile app notifications. connectCCISD, powered by ParentSquare, automatically generates an account for each parent, using their preferred email address and phone number. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

Here’s what you can do with connectCCISD:

Stay up-to-date on the latest CCISD news, announcements and emergency notifications
View upcoming events
View all district, school, and classroom communications and receive app notifications
View photos and videos posted by the campus
Complete forms online and sign permission slips
View the school calendar and RSVP for events
Easily sign up for volunteer opportunities and/or bring items
Receive notices (attendance and SchoolCafé)

Several campuses have volunteered to pilot the teacher-parent communication platform through ParentSquare. You will receive direct communication if this applies to your campus.

Download the App

Download for Apple iOS

Download for Android

ParentSquare Overview Video

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You Choose How Often You Receive Notifications

Once you have registered your account, you can adjust your notification settings to determine which communication methods you prefer – email, text, or mobile app – and how often you would like to receive these notifications.

You have three options:

Instant: Receive all messages instantly
Digest: Receive all messages together in one daily communication around 6:00 PM*
Off: No notifications are sent.* You can check the app for notifications at your leisure.

*Regardless of your notification settings, you will continue to receive emergency notifications instantly.

Please note that if you reply “STOP” to opt out of text notifications, you cannot resume receiving text messages unless you text, “START” to 66458.

Parent FAQs

What is connectCCISD?

connectCCISD is a unified communications platform, powered by ParentSquare, designed to keep parents and guardians informed and encourage greater engagement and connection with Clear Creek ISD. It provides a safe way for district administrators, school principals, teachers, staff, and parents to:

Send and receive school and class information
Share pictures and files
See calendar items
Sign up to volunteer
Schedule parent-teacher conferences and much more . . . all in one centralized place!

Can I use connectCCISD on my mobile device?

What if I am not getting emails, calls and/or texts?

If you are not receiving notifications, please reach out to your campus data specialist to get your contact information updated in Skyward Family Access.

If your email is correct but you aren't receiving any, follow these steps:

Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.”
Add donotreply@parentsquare.com to your email contacts so your server recognizes our messages.
If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

If your phone number is correct and you aren't receiving texts, follow these steps:

You may have accidentally blocked text messages from ParentSquare from your phone.

Text “START” to 66458 to re-enable your text messages.
If the problem continues, contact your school administrator for assistance.

What is the difference between a Smart Alert and Post?

Smart Alerts are quick messages in the form of a call, text and/or short email to parents and staff much like Skylert notifications you have received in the past. The District office will send an "Urgent Alert" that will be used solely in the event of an emergency.

Post can be used to replace weekly newsletters to parents and staff. An email and app notification will be sent out when your school or the District sends out a post. You can pull up your app to see a list of posts from both.

Staff FAQs

What is connectCCISD?

connectCCISD is a unified communications platform, powered by ParentSquare, designed to keep parents and guardians informed and encourage greater engagement and connection with Clear Creek ISD. It provides a safe way for district administrators, school principals, teachers, staff, and parents to:

Send and receive school and class information
Share pictures and files
See calendar items
Sign up to volunteer
Schedule parent-teacher conferences and much more . . . all in one centralized place!

Can I use connectCCISD on my mobile device?

What if I am not getting emails, calls and/or texts?

If you are not receiving notifications, please submit a TopDesk ticket to update your contact information.

If your email is correct but you aren't receiving any, follow these steps:

Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.”
Add donotreply@parentsquare.com to your email contacts so your server recognizes our messages.
If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

If your phone number is correct and you aren't receiving texts, follow these steps:

You may have accidentally blocked text messages from ParentSquare from your phone.

Text “START” to 66458 to re-enable your text messages.
If the problem continues, contact your school administrator for assistance.

What happens if I am a staff member and also a parent?

As a staff member and a parent, you will be able to have both your staff contacts and your parent contacts linked to the same account.

If you have a district-issued staff email on your staff record and a personal email address on your parent record, multiple accounts may have been created for you.
If you already have the same phone listed on your staff and parent accounts, your accounts can be easily linked. The accounts will merge automatically once you complete the verification process and confirm both accounts. After this, both emails will be listed on your account, but you will be required to use your staff email to log in.
If you already have separate registered accounts under different emails/phones, you can use the Combine Account option to merge them together.

What is the difference between a Smart Alert and Post?

Smart Alerts are quick messages in the form of a call, text and/or short email to parents and staff much like Skylert notifications you have received in the past. The District office will send an "Urgent Alert" that will be used solely in the event of an emergency.

Post can be used to replace weekly newsletters to parents and staff. An email and app notification will be sent out when your school or the District sends out a post. You can pull up your app to see a list of posts from both.

In This Section

In This Section

ParentSquare Help

Introducing connectCCISD

Download the App

ParentSquare Overview Video

You Choose How Often You Receive Notifications

Tips for Families

Activate Your Account

Get Photos & Files

Participate

Download App

Appreciate Posts

Find People

Set Preferences

Comment or Reply

Get in Touch*

Parent FAQs

What is connectCCISD?

Can I use connectCCISD on my mobile device?

What if I am not getting emails, calls and/or texts?

What is the difference between a Smart Alert and Post?

Staff FAQs

What is connectCCISD?

Can I use connectCCISD on my mobile device?

What if I am not getting emails, calls and/or texts?

What happens if I am a staff member and also a parent?

What is the difference between a Smart Alert and Post?

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